Privacy Policy

Last updated: June 2026

Our Commitment

Mandarin Orchid Resort is committed to protecting the privacy and personal data of our guests and website visitors. We process all personal information in accordance with applicable data protection laws and handle your data with the care and respect it deserves.

Personal Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Full name, surname, gender, nationality, date of birth, passport or driving licence numbers, marital status
• Contact Data: Email address, phone number, residential address, communication preferences
• Financial Data: Payment information, bank details, card data, billing records, booking history, and transaction records
• Sensitive Data: Health information such as dietary requirements or allergies, religious beliefs relevant to service delivery, biometric data where required for security, and criminal history information where required by law or safety protocols — collected only when strictly necessary

Anonymous data and information relating to deceased individuals are excluded from personal data protections under applicable law.

How We Use Your Data

Your personal data is used for the following purposes:

• Processing and managing your reservation
• Communicating with you about your stay, including confirmations, updates, and pre-arrival information
• Providing personalised services during your stay
• Processing payments and managing billing
• Complying with legal obligations and regulatory requirements
• Ensuring the safety and security of our guests and property
• Improving our services and guest experience

Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers — such as payment processors, booking platforms, and IT service providers — who assist us in operating the resort, subject to strict confidentiality agreements. We may also disclose data to legal or regulatory authorities when required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our property is equipped with CCTV surveillance, and our digital systems are secured with industry-standard protections.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent or object to processing in certain circumstances. To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

Cookies and Website Data

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

• Address: Keircombai Road, Indranager, Melidhane, Kotagiri, Tamil Nadu 643217
• Email: mandarinorchidnilgiries@gmail.com
• Phone: +91 6369 233 305